Frequently Asked Questions

We are so happy to welcome you to another I/DD Case Management Conference! This year brings a lot of new things to learn and share virtually. Our two days will be filled with learning, engagement, and making connections that last all year. Below are some answers to questions we hear frequently. For any other questions or help, just email us.

What if I need help or have an accessibility need?

You will have the option to note that you need accessibility supports when you register for the conference. Our team will reach out to you and discuss how we can meet your needs the best. If you have a question or need support after just email us.

How do I register for a session?

You can register for sessions when you register for the conference. You can also register for a session by clicking on it in the Program. If you are already registered for something in the same time slot as the session you are trying to register for, the website will have you first cancel your previously selected session. Then you can register for the new session that you want. We do this so people don’t end up getting “double booked” and so we can have a more accurate count of how many people are registered for each session.

How do I know what sessions I signed up for?

You can find all of the sessions you registered for in your profile. Log in on the top right corner of the website to see it.

What if I registered for a session but I changed my mind?

You can access all of the sessions you are registered for through logging in to the website. Once you are in your Dashboard, you can go to “Session links” and then “Update Sessions”. You can choose another session to attend or to not attend anything during that time. Be sure you click “Update” and save your updates!

What should I know about the Zoom sessions?

• When you enter a session, participants will be muted with cameras off - presenters will alert attendees when to engage video/audio capabilities of participation. This feature is to help us reduce distraction for larger sessions.
• When participating with your camera on and unmuted, please try to have a quiet and non-distracting location to participate. Sessions will be interactive and may include discussion or breakout groups.
• Have snacks and drinks available for yourself during the conference sessions so you can fully engage. Take care of you!
• Print out or download session handouts materials available for your use in advance.

How do I know how many hours I get from attending?

There are Continuing Education credit hours listed for each session within the session description in the Program. These are dependent on how long each session is. Since we don’t have a way to track individual participation in the sessions, you will need to keep track of which sessions you are attending and how many hours you can track. One way to do this is to save the sessions list you are registered for, and download for your records.

Where can I find conference handouts?

You will find session materials under each conference session in the Conference Program Search. Click on the applicable session title to view session details and find presentation materials. Presenters may continue to add materials during the event so continue to check for added documents.

Are there session evaluations?

We ask that attendees complete an evaluation for each session they attend. These are located in the session description within the Program.

Will sessions be recorded?

Some sessions may be recorded. We will note if sessions are being recorded, s recordings may be viewable to the registered attendees of that session. After the conference, use the Conference Program Search to check if a session has a viewable recording.

Will we have lunch breaks?

In order to maximize the available training credits, we have sessions scheduled over the lunch hours. We invite you to join us for a working lunch! You are welcome to eat during the lunch sessions and take care of yourself however you need.

I had a great conversation with someone in a session - how can I continue to network with them?

Connect with Others! Registered conference attendees can opt in to sharing contact information - phone for calling or texting, email, and/or social media handles - with other logged in registered conference attendees in an online directory. During registration, you will have the opportunity to opt in but you can also change your preferences on the Connect with Others webpage.

I can’t remember my password! What do I do?

No problem. Just click on “forgot your password?” button after you entered your email address, and our team will send you a new temporary password. Be sure to check your spam email folders if you did this and don’t see the email.

Need help or have another question? email us.