NECC 2009 > Travel > Housing Info

Travel    Housing Information

Online Reservations

Welcome to NECC's online housing reservation system. It features an interactive map and real-time inventory that allows you to see what rooms are currently available at each hotel, and gives you instant confirmation of your selection. Rooms at NECC go quickly, so be sure to make your reservations as soon as possible! Also, please thoroughly read our cancellation policy below.

You may wish to look at the list of conference hotels before entering the online system; it allows you to compare amenities at the different hotels at a glance.

Already registered for the conference? You may log into the housing system with your e-mail address and your registration confirmation number to automatically forward your contact information to the online housing reservation form.

Fax or Mail Reservations

You may prefer to print out the Housing Form (PDF format: 500K)

and fax or mail in your reservation. We do, however, encourage you to use the online system. Form processing is subject to standard delays related to handling U.S. mail, and the rooms you request may not be available when your form is received, in which case you will be placed in a hotel based on availability. Faxed or mailed housing forms requesting new reservations must be received at the Housing Bureau no later than May 15, 2009. Do not send housing forms with your conference registration.

You may also view or print a copy of the Housing Brochure (PDF format: 4.3MB)

Payment Information

All room reservations require a credit card to process your reservation. Your credit card is required as a guarantee and may be charged in advance of your arrival. Your card will be charged if you cancel after the cancellation deadline or if you fail to show up on your expected arrival date. (Be sure to read the cancellation policy below). Should you wish to pay by check, please plan to hand-carry the check with you to the hotel and provide it at check-in. Do not send any check deposits to the housing bureau or the hotels prior to arrival.

All charges are subject to a 14.5% state and room tax. Some hotels may also attach additional surcharges. Please verify these charges directly with the hotel upon receipt of your acknowledgment. All hotels will require a credit card or an approximated amount of cash for incidentals for the entire stay upon check-in.

ALERT! Please note: ISTE has been made aware of a false telephone promotion and fraudulent collection of credit card information for NECC Housing. ISTE and ISTE's contractors do not telephone offering special NECC housing reservations.

Confirmations

Reservations made online will receive confirmations via e-mail within 24 hours, if a valid e-mail address has been provided. If no e-mail has been provided, or if e-mail sent to you is returned undeliverable, you will receive a confirmation via fax or regular mail within 5–7 business days.

Reservations made via fax or regular mail using the housing reservation form (PDF 500K) will be processed on a first-come basis and confirmed within 5–7 business days via e-mail, if a valid e-mail address has been provided, or by fax or regular mail.

If you do not receive a confirmation of your hotel reservation within 7 days, please contact the NECC 2009 Housing Bureau at 1.888.858.9330, or 1.330.425.9330.

Hotels will not be sending individual confirmations — you will be able to use your housing bureau acknowledgment upon check-in as proof of your reservation.

Changes to Your Reservation

All changes to your reservation must be made by June 12, 2009. Date changes will be made on a space available basis. You can make changes to the name, address, date, special room request, room type, and roommate portions of your reservation online, or you can make any/all changes via e-mail, fax, or mail:

• Online: Online Housing Reservation System
• E-mail:
• Fax: Experient at 1.330.963.0319
• Mail: NECC 2009 Housing Bureau, 2451 Enterprise Parkway, Twinsburg OH 44087

Contacting the Housing Bureau

No telephone reservations will be accepted, but if you have questions about the online system or about housing in general, please call Experient, our housing bureau, toll-free at 1.888.858.9330, or e-mail . Outside the U.S. and Canada, call 1.330.425.9330.

Cancellation Policy

• Online: Online Housing Reservation System
• E-mail:
• Fax: Experient at 1.330.963.0319
• Mail: NECC 2009 Housing Bureau, 2451 Enterprise Parkway, Twinsburg OH 44087

Cancellations received by April 4, 2009, will not be charged a fee.

All cancellations received between April 4 and June 12, 2009, will be subject to a $150 cancellation fee.

If you need to cancel after June 12, 2009, you must do so directly with the hotel and you will be charged according to each individual hotel policy.

Our cancellation policy applies to all reservations, including those made after April 4, 2009.

A list of conference hotels and their numbers is available here.

Hotel reservations and conference registration are separate processes — don't forget to register!